Company Description

We believe everyone should have access to the online world, so we make our service available everywhere in Canada

Job Description

Job Summary

We are looking for a friendly and hard-working customer service associate to join our growing team. The individual in this role is be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and transferring potential leads to our sales team.

Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team setting.

Responsibilities:
Field incoming calls in a timely manner throughout shift
Identify customer questions, complaints, concerns, and overall needs
Provide sufficient answers and solutions to all customer queries
Handle customer complaints respectfully and professionally
Redirect customers to appropriate departments and teams when appropriate
Generate leads for sales team by screening callers and identifying potential sales opportunities
Ensure all voicemails are answered immediately
Maintain qualified relationships with customers through ongoing excellent customer service




Follow up with callers on complaint/question status, ensure resolution
Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
Follow all communication procedures, policies, and guidelines during every customer interaction
Perform duties and responsibilities with our customers’ satisfaction as your number one priority

Qualifications

Qualifications:
High school diploma or equivalent (GED) required
Customer service experience prefered
Familiarity with CRM systems a plus
Excellent interpersonal communication skills
Solid phone skills i.e. diction, active listening
Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
Time management skills
Ability to multitask
Outgoing, friendly, compassionate personality

Additional Information

All your information will be kept confidential according to EEO guidelines.

📌 Call Center Representative Montreal
🏢 Xplornet
📍 Montreal