Job Overview
We are seeking a friendly, professional Front Desk Agent to provide exceptional guest services at our hotel. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. This role requires excellent communication skills, a solid customer service orientation, and the ability to handle multiple tasks efficiently. Bilingual or multilingual abilities are highly valued to assist diverse guest needs and enhance overall guest experience.

Duties
Greet guests warmly upon arrival and assist with check-in and check-out procedures
Manage multi-line phone systems with professionalism and courtesy
Provide accurate information about hotel amenities, local attractions, and services
Handle guest inquiries, requests, and complaints promptly to ensure satisfaction
Maintain accurate records of reservations, cancellations, and billing information
Assist with administrative tasks such as data entry and filing
Coordinate with housekeeping and maintenance teams to address guest needs promptly
Uphold hotel policies and ensure compliance with safety standards
Support guest services by offering assistance with luggage, transportation arrangements,



or special requests

Qualifications
Previous experience in front desk operations or hospitality is preferred but not required, willing to train the right candidate
Excellent phone etiquette and communication skills
Solid customer service skills with a friendly, approachable demeanor
Ability to handle multiple tasks efficiently in a fast-paced workplace
Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
Familiarity with front desk software, phone systems, and basic administrative tasks is a plus
Prior hotel experience is advantageous but not mandatory; training will be provided for qualified candidates
Professional appearance and positive attitude essential for representing the hotel brand effectively
Light Housekeeping and Laundry Duties required
Ability to cross-train in HK room cleaning and laundry

Job Type: Full-time

Pay: $18.50-$19.50 per hour

Ability to commute/relocate:
Cranbrook, BC V1C 1A6: reliably commute or plan to relocate before starting work (preferred)

Education:
Bachelor's Degree (preferred)

Work Location: In person

📌 Front Desk Agent/guest Services Agent Cranbrook
🏢 The Baker Hotel
📍 Cranbrook