Our Mission Micromart is redefining convenience - turning any location into a retail prospect with our Smart Store platform. By combining hardware, software, and data, we’re building a delightful unattended shopping experience for consumers and making operating an unattended Smart Store easy for entrepreneurs. Our Values We’re driven by ambitious, mission-focused thinking, a deep commitment to earning customer trust, a craftsmanship mindset that prioritizes simplicity and quality, and a culture of shared growth where we support and invest in each other. About the Role Every Smart Store represents an entrepreneur building something of their own. Some are creating a side hustle for extra income. Others are scaling a portfolio of stores across multiple locations. Wherever they are in their journey, our goal is simple: help them build successful businesses. We're looking for our first Senior Customer Success Manager to define what great customer success looks like at Micromart. You'll be a trusted advisor, helping owner-operators launch successfully, improve performance, overcome operational challenges, and identify opportunities to grow. Along the way, you'll partner across the company to continuously improve the operator experience. As one of the first members of the Customer Success team, you'll help build the playbooks,



processes, and customer experience that will scale with the business. What You’ll Do Coach and advise owner-operators to operate and grow successful businesses, from helping struggling operators build consistent revenue to preparing top performers for our Pro Operator program Analyze store performance data and coach operators on practical ways to increase sales and improve operations in their existing smart stores, as well as finding new locations Partner with operators to develop growth plans, including opening additional Smart Store locations Host webinars, workshops, and other educational sessions that help owner-operators improve performance, grow their businesses, and get more from their Smart Stores Act as the voice of the operator by sharing insights and feedback with Product, Engineering, Operations, and Support Build scalable processes, resources, and best practices as we grow our Customer Success function What We’re Looking For Experience Experience as an entrepreneur, small business owner, or owner-operator. You understand the hustle, customer service, and business savvy required to build and grow a business. 5+ years of experience in Customer Success, Business Coaching,

📌 Customer Success Manager (Toronto)
🏢 Micromart
📍 Toronto