Job Summary

We are seeking an energetic and detail-oriented Front Desk Receptionist and Office Assistant to join our team. This pivotal role combines front desk responsibilities with administrative support, ensuring smooth daily operations and exceptional customer service. The ideal candidate will be the welcoming face of our organization, managing communication channels, maintaining organized records, and supporting various office functions with enthusiasm and professionalism.

Responsibilities
Greet visitors, clients, and vendors warmly, providing excellent customer service and ensuring a positive first impression
Manage multi-line phone systems, answer inquiries promptly, and direct calls efficiently using proper phone etiquette
Schedule and confirm customer appointments through online booking software
Coordinate appointment availability and vehicle status updates with the Shop Manager and technicians
Maintain accurate customer records, vehicle information, and appointment notes using shop management software
Prepare customer estimates, quotations,



and invoices using information and pricing approved by Shop Management.
Handle incoming and outgoing correspondence, including emails, mail, and packages
Assist with ordering parts, processing returns, and organizing packing slips and vendor documentation
Maintain a clean, organized and welcoming reception and customer waiting area
Support management with daily administrative tasks

Skills
Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting
Exceptional customer service skills combined with professional phone etiquette for handling inquiries via multi-line phone systems
At least one year of customer service and reception experience
Quick learner with a positive and qualified attitude
Able to work independently in fast-paced workplace
Bilingual - French and English, both written and verbal

Pay: $20.00-$23.00 per hour

Benefits:
Casual dress
On-site parking

Work Location: In person

📌 Front Desk Receptionist And Office Assistant Ottawa (Canada)
🏢 McCarthy Automotive
📍 Canada