Job Overview
North Island OEM Dealership is seeking a highly motivated and experienced Automotive Service Manager to oversee daily operations at our dealership. The ideal candidate will possess strong leadership skills, extensive automotive knowledge, and a commitment to delivering exceptional customer service. This role involves managing service department staff, ensuring efficient workflow, and maintaining high standards of quality and customer satisfaction. Previous dealership experience and mechanic knowledge are highly valued to facilitate effective communication with technicians and customers alike.

Duties
Manage and supervise the service department team, including technicians and support staff
Oversee daily operations to ensure timely and efficient vehicle repairs and maintenance
Develop and implement sales strategies, including upselling additional services and repairs
Ensure high levels of customer satisfaction through excellent service delivery
Handle cash transactions accurately and maintain proper financial records
Monitor inventory levels for parts and supplies, placing orders as needed
Maintain compliance with safety regulations and company policies
Provide training and mentorship to staff to promote skilled growth




Coordinate with other departments to optimize workflow and customer experience

Qualifications
Proven dealership experience in automotive service management or a similar role
Mechanic experience with solid mechanical knowledge of vehicles
Strong customer service skills with the ability to build lasting client relationships
Demonstrated sales ability, including upselling services effectively
Experience in automotive repair processes and procedures
Excellent leadership, organizational, and communication skills
Ability to handle cash transactions accurately and responsibly
Knowledge of automotive industry standards, safety protocols, and dealership operations
Excellent in reporting financial numbers, budgeting, analyzing data and communicating the data to the department and Executive team
Ability to grow and mentor a team

This position offers an opportunity to lead a energetic team within a reputable dealership committed to excellence in automotive service.

Job Type: Full time

Pay: $75,000.00-$110,000.00 per year

Pay: $75,000.00-$110,000.00 per year

Work Location: In person

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