Lead transformative airport operations for Toronto Pearson as the Director of Terminal Experience and Groundside Services. This full time role emphasizes customer-focused service and operational excellence in a agile environment. As part of the Greater Toronto Airports Authority (GTAA), you will oversee a team of over 140 professionals dedicated to seamless airport experiences.

Your leadership will drive operational resilience, safety, and innovative strategies to elevate passenger journeys. You'll also be pivotal in implementing real-time decision-making tools and optimizing service delivery for a world-class airport environment. Key Responsibilities:
Set a vision for adaptable operational excellence
Ensure world-class safety and reliability standards




Manage the execution of customer experience strategies
Drive ongoing operational improvements through innovation
Lead emergency preparedness and operational resilience initiatives Requirements:
10+ years in airport or large-scale operations
Proven expertise in customer experience and stakeholder engagement
Solid analytical and decision-making skills
Bachelor’s degree in a related field, Master’s preferred
Transportation Security Clearance eligibility Shape the future of airport operations while enhancing the passenger experience at Toronto Pearson.

📌 Director Of Airport Experience In Toronto
🏢 Toronto Pearson International
📍 Toronto