Lead customer service excellence at ENWIN Utilities Ltd. as the Director of Customer Care in a hybrid role.

Oversee Customer

Care operations, billing, and corporate communications while ensuring top-tier service delivery. Based in Windsor, ON, this senior leadership position reports to the Chief People Officer. You'll manage diverse Customer Care functions within a regulated utility setting and drive the development of departmental goals. This includes aligning billing practices and service delivery with corporate strategies while monitoring performance and process improvements. Key Responsibilities:
Oversee Customer Care, Billing, and Corporate Communications operations
Develop and implement departmental policies and strategic communications
Recruit, coach,



and monitor staff performance
Collaborate on Corporate Key Performance Indicators
Manage Customer Care budgets and provide justification for funding Requirements:
University degree in Business or Communications
Minimum 5 years of leadership experience in customer care
Knowledge of regulated utility settings preferred
Proven skills in effective communication and change management
Solid aptitude with business technologies and Customer Information Systems Elevate customer service standards while leading an empowered team at ENWIN Utilities Ltd.

📌 Director Of Customer Care In Windsor
🏢 Enwin Utilities
📍 Windsor