SUMMARY OF RESPONSIBILITIES: Providehigh standardsof service to customersin accordance withthe

Skyservicephilosophy, ensure effective and courteous arrivals and departures of customers; Communicate via ground/air Unicoms and radios; Maintain explicit and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers; Maintain, monitor, and update the system and advise Line Service Crew accordingly; Remain vigilant with security protocols and situational awareness; Ensure communication and coordination between customers, line service, and staff; Coordinate fueling, catering, car rental, hotel booking and reservations; Answer the general number phone lines andforwardthe calls to theappropriate person; Ensure that all areas of the FBOare clean at all times; Ensure coffee, condiments, and snacks are restocked regularly; Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts; Any other duties as assigned. QUALIFICATIONS AND SKILLS REQUIRED:



Twoyears experiencein a customer service environment; Ability to deliver service that is courteous, discreet, efficient, professional; Knowledge of the standard NATO phonetic alphabet; Proactive, sees and understand the customers needs; Solid organizational skills, resourceful; Ability to work under pressurein afast pacedenvironment; Ability to provide positive attitude while working in a group; Working knowledge of Microsoft Office Products Available to work on different shifts, including weekends and statutory holidays. EDUCATION: Post-secondary education is an asset.

This is a temporary 6-month position .

This is a rotational shift, 6 days on (8 hours/day), 3 days off.

Benefits: Our perks and benefits include but are not limited to: Competitive pay rates Relocation allowance Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plan Employee assistant program Group retirement savings plan with company matching contribution Paid time off including sick days and personal days Employee Referral Program Continuing Education Program Service Awards

📌 Customer Service Representative Richmond
🏢 Skyservice
📍 Richmond