Full Time Dorval, QC, CA13 days ago Requisition ID: 1144Salary Range: $61,500.00 To $67,000.00 AnnuallyCompany Address: 325 Boul. Bouchard, Dorval, Quebec, H9S 1A9SFM provides an equitable, inclusive, and growth-focused environment for our staff. We're committed to providing a positive workplace where every individual's uniqueness is embraced, respected, and valued.SFM has joined the Midwich group, a global, AIM-listed organisation with ambitious growth plans. Being part of Midwich gives our team exposure to world-leading brands and exciting career opportunities across Sales, Marketing, Finance, and more.Why Choose Us?At SFM, you’ll be part of a stimulating industry that sits at the intersection of art, communication, and technology. You’ll work with a team of passionate people who bring energy and creativity to everything they do. Being part of Midwich’s international network also means exposure to a larger scale of operations, global best practices, and opportunities to grow your skills while contributing to a company undergoing exciting modernization and diversification.If you’re eager to be heard, empowered, and challenged, and want to grow your skillset while rolling up your sleeves and having fun, SFM is the place for you. Join us as we continue our journey of innovation and growth within a global organisation.What You’ll Have at SFMProgressive, flexible work arrangements with benefits such as:A company-wide 4-day work week—a first in our industryHybrid work modelFlex-time arrangements30-day per year allowance to work from anywhere, globallyCar charging stations on premises.RRSP employer match program.Discounted employee pricing on products from the brands we distribute.Extended health advantages.A place at an organization that has perennially achieved status among Canada’s Best Managed Companies.Job StatementAs a Technical Application Specialist, you will be the primary point of contact for the design, training, and support of SFM's assigned professional audio and DJ product brands. You will also deliver professional services to our clients.The ideal candidate has strong education and hands‑on experience in professional audio systems, including live sound, studio, and networked audio environments.This role requires close collaboration with our Sales divisions, internal teams, customers, and external partners and manufacturers.This role is permanent.ResponsibilitiesPre‑sale services including professional audio system design, equipment selection, product qualification, and alternate product recommendationsCreate and review audio‑focused system documentation, including signal flow diagrams, technical drawings, and bills of materials for Brand Managers and Sales RepresentativesSupport professional audio networking, DSP configuration, and control integration for live sound, studio,



and installed sound applicationsPost‑sale services such as assisting customers remotely (phone, e‑mail, Web conference) and on occasion directly on‑site to provide technical assistance for systems and equipment debugging/troubleshooting (software and hardware)Serve as a key technical contact for assigned professional audio brands, providing expert guidance on setup, optimization, and best practicesWorking in collaboration with our Service department as neededPlan, assemble, configure, and program professional audio product demonstrations, including live sound, studio, and DJ solutions, conducted at SFM, customer locations, or trade eventsAssist Sales Representatives by providing technical product presentations to customers, end‑users, or consultantsConduct competitive product analysis within defined timelines, with a focus on professional audio technologies and market trendsStay current on products and technologies through ongoing training, webinars, and industry publicationsInteract with our manufacturer’s technical services and maintain a professional, courteous, and effective relationship at all timesAttend international trade shows in order to receive technical training, meet our manufacturers and customers, assess competitive products, or qualify new business opportunitiesQualificationsStrong experience in the professional audio market, including live sound, studio recording, DJ systems, and audio post‑production environmentsAdvanced technical knowledge of audio signal flow, audio gain structure, sound reinforcement, DSP, paging systems, voice & video over IP standards, soft conferencing applications, audio conference systems, control systemsPractical experience configuring and supporting networked audio systems, including multicast/unicast traffic and AV devices on IP networksMinimum 3–5 years of experience in professional audio roles such as Application Specialist, Audio Engineer, System Designer, or Technical Support SpecialistPost‑secondary education in Audio, Music Technology, Audio Engineering, Multimedia, or related fields, or equivalent professional experienceProficiency with Microsoft and Apple, DAWs (Pro Tools, Ableton Live, Logic Pro), and common professional tools; familiarity with Visio,AutoCAD, or Salesforce is an assetAvid S6L VE110 and VE210 certification, with demonstrated expertise in configuration, operation, and advanced troubleshootingAbility to work with professional acoustic and prediction software including EASE, EAW Resolution,



and Electro Voice PreviewStrong knowledge of Q SYS design/programming and QSC networked audio systemsExperience with Pro Tools for system verification, playback, recording, and integrationFamiliarity with Salesforce and Freshdesk platforms for case management, technical documentation, and customer support workflowsFluency in English and French. Spanish is an asset.The Technical Application Specialist will serve all of Canada; it is therefore essential to be able to provide, at a minimum, support to our clients in both official languages: French and English.The Technical Application Specialist will occasionally need to respond to clients or partners in Spanish to facilitate communication that would otherwise be more difficult in French or English.Profile RequirementsGeared toward customer serviceDynamic, inquisitive, resourceful, autonomous, responsible, patient, and positiveA valid driver’s license and valid passport are requiredAvailable to travel and occasionally support events or clients in the evenings and/or on weekendsAssetsManufacturer certifications such as Shure, QSC (Q‑SYS), AVID, Pioneer DJ, and related professional audio brandsExperience with live sound consoles, studio environments, DJ systems, and digital wireless platformBackground in music production, composition, or performance, contributing to strong end‑user empathy and real‑world application knowledgeDisability benefitsGroup insurance benefitsLife insuranceRegistered Retirement Savings Plan (RRSP)Other benefitsDeferred Profit Sharing Plan (DPSP)Free parking availableLearning/training paid by employerOn‑site amenitiesOn‑site recreation and activitiesOther benefitsPaid time off (volunteering or personal days)Parking availableVariable or compressed work weekWellness programWhat We DoSFM is an award‑winning* and industry‑leading distributor and go‑to‑market service provider for the pro audio, musical instrument, live entertainment, and media production industries. This means we help ensure that inspiring brands like Shure, QSC, Pioneer DJ, and Casio are well represented in the Canadian market. Our company began over 40 years ago with a passion for the music industry and commitment to our staff and customers, and this continues today. We owe our success to an creative and flexible approach, as well as the strong connections we build with the people we serve. SFM provides an equitable, inclusive, and growth‑focused environment for our staff, and we are looking for highly motivated individuals to join our team!If you have these qualities and would like to join our team, we’d love to hear from you! If this position isn’t for you, and you know of someone who would be interested, we invite you to forward this position to them.*SFM has been awardedCanada’s Best Managed Companies, an internationally recognized and leading business management award by Deloitte for five consecutive years running.Powered by#J-18808-Ljbffr

📌 Technical Application Specialist - $61,500 - $67,000 A Year (Toronto)
🏢 SFM
📍 Toronto