THE ROLE: Were helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks.

The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board.

Working both in person and remotely, you''ll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.

Key Responsibilities: Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems,



ensuring uninterrupted connectivity Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience Recommend tailored IT solutions based on customers unique needs and requirements Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing WHY THIS ROLE? This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a agile work workplace.

Beyond a competitive salary and comprehensive benefits, youll enjoy a collaborative environment that supports a strong work-life balance.

Joining this team means youll have the prospect to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business thats expanding rapidly.

If youre ready to showcase your technical skills while growing your career, this is the role for you!

📌 Client Services It Technician Calgary (Canada)
🏢 Robert Half
📍 Canada