Drive transformation in legal AI as a Senior Implementation Consultant at Clio. Focus on ensuring seamless product adoption for law firms in a supportive environment.
In this key position within Clio's Customer Success team, based in Burnaby, Toronto, or Calgary, you will leverage your implementation expertise to guide legal professionals through recent product integration. You will develop project plans, identify and mitigate risks, and advocate for customer feedback to continually enhance service delivery.
Key Responsibilities:
• Lead coordination with Clio partners and teams
• Create detailed project plans with success criteria
• Proactively manage risks and adjust implementation strategies




• Facilitate explicit communications with stakeholders
• Strengthen customer relationships throughout the implementation
Requirements:
• Bachelor’s degree or relevant practical experience
• 2+ years in complex project management
• Solid experience with client onboarding and legal tech
• Proven change management skills
• Excellent decision-making and problem-solving abilities
Bring your project management acumen and customer-focused mindset to elevate Clio's implementation effectiveness.
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📌 Clio Senior Consultant Implementation Focus Vancouver
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Vancouver