The Field Service Technician will serve as the primary contact with client’s retail customer locations. The Field Service Technician will be responsible for maintaining and performing kiosk maintenance and respond to service and repair dispatches as needed. The schedule for routine service calls is versatile.

Responsibilities
Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule)
Perform on-call repairs or adjustments to kiosks when out of order
Unscheduled service calls are expected to be responded to in four hours with an ETA targeting in office visits within 24 hours
Install machines in the GTA
Monitor territory reports daily for issues and contact stores to resolve connectivity or power issues
Maintain inventory for re-stocking machines
Conduct store meetings and interact with store staff/management on a routine basis to ensure a positive working relationship with our clients and promote the machine to improve revenue




Drive revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc
Follow store safety rules and work in a safe and healthy manner
Perform other duties as assigned by management

Qualifications
1 year of advanced trouble-shooting skills (or equivalent education)
IT, mechanical and/or electro-mechanical skills
Computer skills – ability to replace circuits/motherboards
Ability to deal with customers and employees at all levels
Able to work independently without supervision
Must have own computer / laptop
Must have a vehicle, valid driver’s license and auto insurance

This is a permanent position with an annual salary of $45,000.00 plus $6,000.00 annual car allowance, paid gas expenses and benefits.
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📌 Field Service Technician Richmond Hill
🏢 Onico Solutions
📍 Richmond Hill