Join our airline as a Customer Experience Agent, focused on providing outstanding service and support to passengers. Be integral in handling inquiries and operational issues.
As a vital team member under the Customer Experience Supervisor, you will play an essential role in ensuring passenger satisfaction from arrival to departure. This role includes welcoming customers, managing their reservations, and resolving issues, contributing to a seamless travel experience.
Key Responsibilities:
• Follow all established Customer Experience protocols
• Welcome and assist passengers at the airport
• Answer customer inquiries about relevant services
• Manage reservations and itinerary changes effectively
• Coordinate baggage claims and resolve related issues
Requirements:
• High school diploma or equivalent is necessary
• Prior experience in customer service, ideally in aviation
• Understanding of check-in and boarding procedures
• Proficient with necessary computer systems
• Solid customer service orientation and communication skills
Support our mission of delivering exceptional travel experiences to all passengers.
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📌 Customer Service Agent In Aviation Quebec City (Canada)
🏢 Starlink Aviation
📍 Canada