This role is an exciting opportunity to shape the future ofGlobal Digital Transformationby bridging business needs with technical execution. As aBusiness Analyst ,you’ll not only translate business goals into transparent, testable requirements but also think strategically and holistically, connecting the dots across platforms, processes, and markets to ensure solutions align with long-term objectives. You’ll lead discovery sessions, uncover root causes, and identify opportunities for optimization while partnering with Engineering, Product, and Marketing Technology teams to deliver outcomes that drive measurable impact.A key focus of this role will be documenting common capabilities —including key integrations and reusable components — to ensure consistency and scalability across global platforms. You’ll work hands‑on with digital platforms (including Adobe Experience Manager Cloud and related MarTech solutions), support product optimization, and help ensure scalable, high‑quality delivery that improves operational efficiency and customer experience.Position ResponsibilitiesLead stakeholder interviews, workshops, and discovery sessions to gather, synthesize, and prioritize business, user, and non‑functional requirements.Document common capabilities, including key integrations and reusable components, to ensure consistency and scalability across global markets.Document current‑state and future‑state processes (process maps, swim lanes), customer journeys, and content governance models.Translate business needs into Epics, Features, and User Stories with clear acceptance criteria; manage requirements traceability through delivery.Conduct market, competitor, and customer research to identify opportunities; build business cases, ROI models, and benefits realization plans.Partner with Product team to refine and prioritize backlogs using frameworks (e.G., MoSCoW); facilitate backlog grooming and sprint planning for Common Capabilities and other products as required.Coordinate cross‑functional teams (Business, Engineering, QA, CX, Marketing) to ensure requirements are clearly understood and executable.Support UAT planning and execution (test scenarios and expected results for product and user acceptance testing); manage defect triage and retesting.Prepare training content and change management materials to support adoption.Analyze product performance against KPIs/OKRs; identify gaps andrecommend data‑driven improvements.Prepare reports and executive‑ready presentations to communicate insights, decisions, and delivery progress.Conduct A/B tests and experimentation with product teams; interpret qualitative and quantitative feedback to refine experiences.Create user journey flows, process flows, data flow diagrams, sequence diagrams,



and interaction maps to clarify how data and content move through systems (including AEM Cloud and adjacent MarTech tools).Partner with engineering to clarify integration points, data contracts, and edge cases; review API payloads (JSON/XML), error handling, and field mappings.Support configuration‑driven changes (e.G., content models, workflows, metadata, tagging) and coordinate feature rollouts across regions.Facilitate communication between business stakeholders and technical teams throughout the SDLC, ensuring alignment, transparency, and quality.Required Qualifications3‑5 years experience with Adobe Experience Manager (Sites, Assets, Workflows, and other Marketing Applications) in a cloud‑native environment; however, we also welcome candidates who have worked on other digital transformation initiatives involving content management or experience management systems.Bachelor’s degree is required.1‑2 years quantified experience with creating process/user and data flow visuals (e.G., Visio, Lucidchart, Miro); comfortable with Postman for basic API testing and Figma for reviewing UX artifacts.Strong analytical, problem‑solving abilities, good interpersonal skills, with ability to work well with team members and other departments; experience supporting change‑management‑heavy projects through detailed documentation, process improvement and stakeholder management.Product Lifecycle: Familiarity with the product lifecycle stages and an interest from ideation to deployment processes.Preferred QualificationsUnderstanding of non‑functional requirements (performance, accessibility, privacy/security, content governance) and how they impact delivery.In‑depth understanding of business analysis principles and methodologies, and technological systems.Understanding of system design and analysis and user testing.Comfort operating in Agile environments (Scrum/Kanban); proficiency usingJira and Confluence for backlog and documentation.Ability to cultivate relationships and influence across diverse teams and levels; strong written, visual,and verbal communication skills.When you join our teamAs part of our global team,



we’ll support you in shaping the future you want to see.We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.關於宏利和恒康宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.Manulifeim.Com/institutional/tw/en。宏利是平等機會僱主在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [email protected]。Referenced Salary LocationToronto, OntarioWorking Arrangement混合式Salary range is expected to be between$73,725.00 CAD - $122,875.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.#LI-Hybrid#J-18808-Ljbffr

📌 Senior Business Analyst - C$73,725 - C$122,875 A Year (Toronto)
🏢 Manulife
📍 Toronto