Lead a team of inbound sales agents at MCI, a fast-growing tech-enabled company in the US. This on-site Sales Supervisor role drives performance and enhances service quality.
MCI is seeking a Sales Supervisor to manage a team of 15-20 inbound agents in an office environment. You'll be responsible for performance management, coaching, and meeting sales targets. This position involves collaborating with management to align team goals and improve processes for exceptional service delivery.
Key Responsibilities:
• Lead and coach a team of inbound sales agents
• Monitor performance metrics and drive productivity improvements
• Conduct performance reviews and coaching sessions
• Motivate team to meet or exceed sales goals
• Support with hiring and onboarding processes
Requirements:
• Associate’s degree or equivalent work experience
• 3 years in call center, 1 year in supervision
• Solid leadership and team development skills
• Proficiency in Microsoft Office applications
• Experience with call center tools and KPI management
Be a driving force in achieving MCI’s sales objectives and enhancing customer experiences.
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📌 Sales Supervisor for MCI Contact Centers (Sydney)
🏢 Mass Markets
📍 Sydney