Job Description

Merlin Ford Lincoln – Body Shop

Be the Engine Behind a High-Performing Body Shop. Every smooth repair process starts long before a vehicle enters the shop.

Administrative Assistant – Merlin Ford Lincoln – Body Shop

Key support role within a rapid‑paced setting where organization, communication, and accuracy directly impact customer satisfaction and shop efficiency.

Why This Role Matters

The Body Shop depends on robust coordination and communication to deliver a seamless customer experience. From scheduling and documentation to customer updates and repair order management, your work ensures that every vehicle flows efficiently through the repair process and every customer feels informed and supported.

What You’ll Do
Schedule and manage appointments, estimates, and follow‑ups
Create and maintain repair orders accurately and efficiently
Process payments and maintain detailed customer records
Organize and manage customer files and required documentation
Coordinate vehicle check‑in and check‑out before and after repairs
Communicate updates to customers throughout the repair process
Direct inquiries and feedback to the appropriate team members




Support general administrative tasks as needed to keep operations running smoothly

What You Bring
Previous experience in customer service, administration, or a service‑based environment
Strong proficiency in Microsoft Office and general computer systems
Excellent communication skills, both written and verbal
Strong organizational skills with the ability to multitask and prioritize
Sound judgment, reliability, and attention to detail
Ability to work independently in a fast‑paced environment
Valid Class 5 driver’s license and clean driving record

Benefits
Comprehensive health and dental coverage
Health spending account
Vacation time that grows with your career: three weeks after your first year, four weeks after five years, and five weeks after ten years
Employee Investment Program with a guaranteed annual return of up to 10%, potentially up to 16% based on performance

Career Development

Through Go Auto University and hands‑on experience, you’ll gain exposure to dealership operations and prospects to grow into other administrative, service, or leadership roles.
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📌 Body Shop Administrative Assistant Merlin Ford Lincoln Calgary
🏢 Go Auto
📍 Calgary