Become a pivotal Front Office Leader at Shangri-La Toronto. Influence guest experiences through leadership, training, and keen operational insights.
This role is vital in assisting the Front Office Manager to enhance guest satisfaction and operational efficiency. You'll supervise team members while embodying the core values of Shangri-La hospitality. Engaging with guests directly, you will manage complaints and ensure adherence to hotel policies and safety standards while fostering a high-performance culture among your colleagues.
Key Responsibilities:
• Ensure a 5-Star service level is consistently met
• Coach and develop staff in service excellence
• Manage financial processes including credit card settlements




• Maintain security and safety within the hotel
• Collaborate across departments for seamless operations
Requirements:
• At least 2 years of relevant experience in a luxury hotel
• Expertise in service deliverables and standards
• Solid organizational and multitasking abilities
• Knowledgeable in Opera and Microsoft Office tools
• Eligible to work in Canada with adaptable schedule
Lead the way in guest services at Shangri-La Toronto, creating memorable experiences with each encounter.
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📌 Shangri La Toronto Front Office Leader
🏢 Shangri-La Group
📍 Toronto