Team Lead, Dealer Support Group Yamaha Motor Corporation (YMC) is a publicly listed Japanese corporation in the business of manufacturing and distributing recreational products to dealers and customers around the world. YMC is a Kando creating company offering more excitement and a more fulfilling life for people. Yamaha Motor Canada Ltd (YMCA) is a subsidiary of YMC responsible for distributing Yamaha Motor products to Canadian dealers and consumers. YMCA’s vision is to create lifelong memories by connecting people through unique Canadian outdoor experiences. YMCA executes day‑to‑day activities in reference to its defined values: Be Inclusive, Think Customer, Own it!, Innovate Now!, Trust & Integrity, Be Agile, and Drive results. Position Information Department: Service Location: 480 Gordon Baker Road (Hybrid) Status: Full Time Reports to: Senior Manager, CX & Warranty Summary of Responsibilities The Team Lead, Dealer Support Group is responsible for the management and scheduling of staff, while serving as the primary liaison between Yamaha dealers, owners, industry enthusiasts, and YMCA/YFS. The role focuses on fostering strong communication and relationship building to enhance the customer and dealer experience. The Team Lead will oversee handling of contacts and inquiries, ensuring timely and effective support that reflects the company’s commitment to excellence. This role contributes directly to strengthening the brand, reputation, and customer loyalty. Key Duties and Responsibilities Manage staff that investigate and respond to inquiries and concerns in English or French by telephone, letter, fax, email, or walk‑ins. Respond to communication from the government, law firms, and consumer protection agencies on matters related to Yamaha products and policies. Prioritize tasks giving precedence to urgent cases to mitigate negative experiences, buy‑backs or legal situations.



Coordinate communication with dealers and internal departments to obtain relevant information toward resolution and/or answer inquiries. Ensure proper departments and staff are consulted and inquiries are answered expeditiously and within reasonable time frames. Monitor open cases to ensure timely opening and closing of Service Request tickets. Manage Dealer Support & Client Relations staff to ensure adequate coverage and service delivery. Provide coaching, mentoring, and performance feedback to team members. Monitor workload distribution to ensure timely responses and resolution of inquiries. Collaborate with other departments to support customer engagement activities. Track and report on service levels, response times, and customer satisfaction metrics. Contribute to cross‑functional projects that drive continuous improvement in the dealer and customer experience. Assist and participate in corporate shows and special events as required. Education Requirements and/or Experience Requirements Degree/Diploma: Undergraduate Degree or College Diploma Program of Study: Customer Relationship Management or Business Administration Years of Experience: 3–5 years preferred Type of Experience: Customer Service or Technical Skills and Abilities Solid leadership skills with experience managing and scheduling staff. Excellent communication and interpersonal abilities to build relationships with diverse stakeholders. Customer‑focused mindset with a proven ability to resolve issues effectively. Solid organizational skills and attention to detail with the ability to manage multiple priorities. Strong problem‑solving skills with a collaborative, solutions‑oriented approach.



Professional presence and ability to represent the company positively with customers, dealers, and industry partners. Strong listening, interpersonal, and negotiation skills. Command of English and French, written and verbal. Mechanical knowledge or skills. Expected Salary Range $72,000 – $90,000 per annum. Although the base salary for this position falls within the above posted range, final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity. Our total rewards approach is designed to provide competitive compensation with a focus on employee experience. Beyond Base Salary – Total Rewards Program Includes 100% employer‑paid health and dental benefits Employee assistance program Corporate bonus incentive and sales bonus (for applicable roles) RRSP with employer DPSP match up to 5% of base salary Employee‑paid STD, LTD, and life/dependent insurance Parental and maternal leave top‑up programs Product experience and engagement events Employee recognition program (Accelerate Together) Educational assistance Employee product purchase and rental program perks Kando‑driven corporate culture, recognized as a top GTA employer AI‑Assisted Recruitment This posting reflects a newly created vacancy within our organization. Artificial Intelligence tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection. All AI‑assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency. Disability Accommodations Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Retail #J-18808-Ljbffr

📌 Team Lead, Dealer Support Group - C$72,000 - C$90,000 A Year (Toronto)
🏢 Yamaha Motor
📍 Toronto