Elevate your career with Nokia as a Lead Technical Optical Support Engineer in a vital 24/7 support system. You'll focus on troubleshooting and providing creative solutions to complex issues.
This pivotal role demands advanced technical support and interface responsibilities, linking customers with the R&D; team. You will troubleshoot complex problems and document support activities, ensuring high customer satisfaction. Contributing to a culture of learning, you will also guide junior team members to enhance their skills.
Key Responsibilities:
• Deliver expert technical support to customers
• Troubleshoot and resolve intricate system issues
• Collaborate with R&D; to escalate critical matters
• Document support activities for insights and improvements
• Train junior staff for knowledge sharing
Requirements:
• Bachelor’s degree in a related field preferred
• At least 3 years of technical support experience
• Strong analytical and communication skills
• Familiarity with industry-related support tools
• Flexibility for on-call duties in a 24/7 environment
Use your expertise to enhance customer relations and drive effective technical solutions at Nokia.
#J-18808-Ljbffr

📌 Lead Technical Support Engineer at Nokia (Ottawa)
🏢 NOKIA
📍 Ottawa