Join XR as a Senior Technical Support Specialist, focusing on automation and advanced technical support. Drive innovation in advertising technology and improve efficiency through automation solutions.
In this pivotal role at XR, you will blend technical support with operational efficiency, mentoring teams while tackling complex platform issues. Your initiatives will focus on AI-assisted troubleshooting and designing automation tools to enhance service delivery seamlessly. Collaborate across teams to foster an workplace where your skills directly impact the company's competitive edge.
Key Responsibilities:
• Resolve complex L2/L3 platform issues and ticket ownership
• Design automation solutions for repetitive support tasks




• Utilize AI tools for troubleshooting and documentation
• Engage in major incident management and leadership
• Create high-quality technical documentation and guides
Requirements:
• 5+ years' experience in L2/L3 production support
• Expertise in cloud technologies like AWS/Azure
• Solid understanding of REST APIs and SQL/NoSQL
• Familiarity with CI/CD pipelines and Git tools
• Experience with AI for automation and tooling
Take your technical skills to the next level at XR, and shape the future of advertising technology.
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📌 Technical Support Specialist Automation Focused Toronto
🏢 XR Extreme Reach
📍 Toronto