Become a vital team member as a Support Analyst for Provision, helping clients with food safety software. This remote role focuses on client support, software configuration, and onboarding.
As a Support Analyst, you will be the first line of help for clients, managing the support queue and assisting during onboarding. Your role will include building workflows and food safety forms, troubleshooting issues, and ensuring clear communication with users. This chance is ideal for detail-oriented individuals who enjoy working with software and solving problems.
Key Responsibilities:
• Own the daily support queue and triage incoming tickets
• Provide transparent communication on platform functionality
• Investigate issues and escalate confirmed bugs




• Build client forms and workflows in Provision
• Support onboarding projects with configurations
Requirements:
• Availability for 8:00 AM to 1:00 PM Eastern support
• Robust written and verbal communication skills
• Attention to detail and process adherence
• Troubleshooting mindset with software learning
• Experience in a client-facing role preferred
Leverage your communication and technical skills to ensure clients excel with Provision's solutions.
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📌 Remote Support Analyst At Provision Calgary (Canada)
🏢 Provision Analytics
📍 Canada