Enhance user satisfaction as an IT Service Desk Support Analyst, managing service tickets and resolving incidents effectively. Utilize your expertise in IT processes for onboarding and change management.
This position seeks a candidate with 3–5 years in IT support or service desk environments. You'll implement incident and problem management practices while improving service desk operations. Solid communication skills and an understanding of Microsoft-based environments are essential for success in this role.
Key Responsibilities:
• Provide frontline support, managing a high volume of service requests
• Resolve incidents efficiently while enhancing user satisfaction
• Support and improve onboarding and change management processes




• Collaborate with IT support teams for continuous improvement
• Communicate clearly with stakeholders to ensure effective support
Requirements:
• 3–5 years’ experience in IT support or service desk
• Robust knowledge of incident management practices
• Expertise in ServiceNow, Office 365, and TeamViewer
• Understanding of JIRA or willingness to learn
• Solid grasp of Microsoft-based environments
Bring your customer service focus and problem-solving skills to excel in IT support.
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📌 Frontline It Support Analyst Role Toronto
🏢 Insight Global
📍 Toronto