Become the Vice President of Customer Support and Technical Operations at Jonas Software, focusing on process improvement and customer engagement in a hybrid work model based in Toronto.

This senior leadership role is tailored for someone who can seamlessly blend technical expertise with operational strategy. You will manage a diverse team dedicated to enhancing customer satisfaction through effective support processes and AI innovations. Your hands-on approach will elevate customer experiences while maintaining a robust support framework.

Key Responsibilities:



• Guide structured incident management and escalation process • Cultivate solid relationships with enterprise clients • Lead continuous process evaluations and enhancements • Drive the introduction of automation and AI in support tasks • Ensure effective budgeting and resource planning

Requirements: • 10+ years in technical support or relevant fields • 5+ years leading multi-disciplinary teams • Hands-on experience in Tier1 and Tier2 support • In-depth knowledge of customer service metrics • Experience with departmental budgeting

Step into a transformative role where your leadership can redefine customer experiences at Jonas Software. #J-18808-Ljbffr

📌 Vp Of Customer Support And Operations Toronto
🏢 EWS Group
📍 Toronto