Technical Support Engineer (Ads, Foodstorm)

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Position Overview

Apex Systems is a global IT services provider. We are seeking a Technical Support Engineer with experience in Jira, coding in Ruby or Python, strong problem-solving skills, and relevant technical experience to support our client in the online retail space.

Job Details
Start date: ASAP
Location: Toronto/hybrid
Application process: Apply via the platform or send resume to Mauncho Ogega at (email)

Responsibilities
Interpret and analyze data using statistical techniques; generate reports.
Identify trends within data sets to inform strategic decisions.
Manage stakeholder requests via JIRA Service Desk, ensuring prompt resolution.
Address complex challenges through research and communication to meet SLA standards.
Collaborate with Product and Development teams to build new features and fix bugs.

Qualifications





Minimum:
Bachelor’s Degree or 4+ years related experience.
Knowledge of relational databases (PostgreSQL, SQL Server).
Experience with telemetry/logging tools (DataDog, Dynatrace, Recent Relic, Sentry).
Proficient with Jira, Zendesk, Intercom; familiar with automated workflows.
Experience managing multiple testing settings.
Understanding of REST APIs and web technologies.
Ability to read/write Ruby or Python code.
Experience with Git and GitHub.

Preferred:
Ability to communicate technical topics clearly.
Experience creating customer playbooks and SOPs.
Robust project management skills.

Additional Information

This job posting is active and not expired. We are an equal opportunity employer committed to diversity and inclusion.
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📌 Technical Support Engineer Ads, Foodstorm Toronto (Canada)
🏢 Apex Systems
📍 Canada