Elevate customer experiences with Riverside Natural Foods as a Customer Service Specialist. Manage orders and build strong customer relationships in this energetic role.
Riverside Natural Foods is seeking a Customer Service Specialist to serve as the primary operational contact for assigned customers. You will oversee the end-to-end order management, ensuring accurate processing and shipment, while effectively collaborating with Logistics, Planning, and Sales teams. This role emphasizes proactive communication and the resolution of service issues, making a direct impact on customer satisfaction and operational excellence.
Key Responsibilities:
• Manage customer orders from receipt to invoicing
• Serve as primary contact for order inquiries and issues




• Monitor and address inventory shortages and delivery concerns
• Collaborate with logistics for shipment coordination
• Support resolution of EDI and billing discrepancies
Requirements:
• 2–5 years in customer service or supply chain roles
• Experience in CPG or food industries preferred
• Strong analytical and problem-solving skills
• Proficiency in SAP, ERP, and Excel
• Excellent communication skills
Bring your expertise in customer management and order fulfillment to enrich customer relationships at Riverside Natural Foods.
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📌 Customer Service Specialist at Riverside Natural Foods (Toronto)
🏢 Riverside Natural Foods Ltd. (Home of MadeGood)
📍 Toronto