- Serve as a primary point of contact for members, guests, visitors, and prospective customers, providing friendly and professional service in person, by phone, and by email.
- Coordinate marina reservations, slip assignments, customer records, and related documentation.
- Respond to inquiries, provide information about marina services, and help resolve customer concerns in a timely and thoughtful manner.
- Maintain accurate customer files, agreements, payment information, and administrative records.
- Support accounts receivable activities, including invoicing, payment processing, account follow-up, and reconciliation.
- Assist with basic bookkeeping, data entry, reporting, and financial administration.
- Work closely with dock staff to communicate arrivals, departures, service requests, and operational updates.
- Coordinate with the broader team to ensure a smooth and consistent customer experience across the marina.
- Prepare correspondence, reports, spreadsheets, notices, and other administrative materials.
- Maintain organized filing systems and ensure records are complete, current, and confidential.
- Assist with seasonal preparation, customer communications, marina events, and other operational initiatives.
- Identify opportunities to improve administrative processes and contribute to a well-organized, efficient office.
- Provide general administrative support and take on additional responsibilities as required.

Requirements

- Previous experience in administration,



customer service, reservations, hospitality, tourism, marina operations, or property management.
- A warm, professional, and customer-focused approach.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent attention to detail and a high level of accuracy.
- Transparent and professional written and verbal communication skills.
- Strong integrity, accountability, discretion, and sound judgment.
- A proactive approach and the initiative to anticipate needs and solve problems.
- Ability to work collaboratively with office, operations, and dock teams.
- Comfortable working in a fast-paced, seasonal, and customer-facing environment.
- Experience with accounts receivable, invoicing, bookkeeping, or payment processing is considered an asset.
- Familiarity with reservation or property management systems is considered an asset.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Availability to work a schedule that may include weekends or holidays during peak marina season.

Corporate Culture

This is an opportunity to join a collaborative marina team in a role that combines customer service, administration, and day-to-day operational coordination. The successful candidate will play an important part in creating a welcoming environment while helping the marina operate smoothly, accurately, and efficiently.

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📌 Marina Administrative Coordinator (Sidney)
🏢 JRoss Recruiters
📍 Sidney