OverviewApplication SupportAlternate Job Titles: L3 Application Support Analyst, Production Support Engineer, Java Application Support Specialist, Technical Support Analyst – Loyalty & Rewards, Enterprise Application Support ConsultantLocation: Toronto, ON (Hybrid/Onsite as per client needs). Onsite Flexibility: Hybrid (details to be confirmed)Contract Details: Position Type: Contract; Contract Duration: Ongoing (starting 10/01/2025); Pay Rate: C$45 – C$55/hour; Shift/Hours: Standard business hours (with production support coverage as needed)Job SummaryWe are seeking anApplication Support professionalto join theLoyalty & Rewards team, managing Level 3 production support across multiple applications. This role requires expertise inJava/J2EE platforms, production issue resolution, and working closely with infrastructure teams to ensure availability, stability, and performance of mission-critical systems.ResponsibilitiesProvideL3 functional and production supportfor ~18–20 applications in the Loyalty & Rewards domainCross-train with client teams and perform validation and cross-checking of system workflowsCollaborate with infrastructure teams (separate from functional support) while managing overlap areas between infra and functional issuesTroubleshoot, resolve, and escalate production incidents within SLAsManage application migrations from VMC1 toVMC2and support workloads already migrated toAzureSupportJBoss-based Java/J2EE applicationsand maintain operational stabilityContribute to knowledge sharing, root cause analysis, and preventative measures for recurring incidentsCollaborate with business stakeholders,



ensuring alignment of production support with business needsRequired Experience5+ years inapplication or production supportrolesHands-on experience supportingJava/J2EE applicationsStrong troubleshooting experience with middleware and web application servers (e.G., JBOSS)Familiarity withcloud environments(Azure, OpenStack, VMware VMC1/VMC2)Nice-to-Have ExperienceLoyalty and rewards program support backgroundPrior cross-functional collaboration between infra and app teamsRequired SkillsApplication support (Level 3); Java/J2EE troubleshooting; Incident and problem management; Middleware (JBoss); Cloud platforms (Azure, VMC, OpenStack)Preferred SkillsCross-team collaboration; Root cause analysis & reporting; Automation of support tasksAdditional SkillsStrong communication and stakeholder managementAbility to work in a high-pressure production support environmentProactive approach to issue prevention and continuous improvementAbout the ClientA leading global organization providing innovative technology-driven solutions to support loyalty and rewards applications. The client leverages modern platforms and cloud environments to enhance scalability, performance, and customer engagement.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next outstanding career opportunity!Job Number & HashtagsJob Number: 25-26692#gttca #gttjobs #LI-GTT #LI-Hybrid#J-18808-Ljbffr

📌 Application Support - C$45 - C$55 An Hour (Toronto)
🏢 GTT
📍 Toronto