Brand Ambassadors deliver a personalized, customer-first shopping experience on the sales floor and help drive sales through solid product knowledge and service. This entry-level retail role focuses on meeting individual KPIs, supporting store operations, and connecting customers to loyalty programs. The role provides opportunities for learning and progression into leadership.
Responsibilities
Provide excellent customer service and personalized styling to drive sales.
Meet or exceed individual KPIs (SPH, data capture) and sales objectives.
Maintain store standards, assist in fitting rooms, and complete opening and closing responsibilities.
Support merchandising and replenishment activities such as floor sets and ISOS.
Connect customers to the Polo Connect program and educate them on available offerings.
Maintain visual standards and provide product feedback to management.
Participate in trainings and company initiatives to develop skills.
Collaborate with colleagues to uphold company policies and foster an inclusive team environment.
Requirements
Retail or similar high-volume customer-facing experience preferred.
Robust communication and customer service skills.
Ability to operate the register and remain on the sales floor for multiple hours.
Ability to lift and climb up to 30 lbs and perform physical tasks.
Adaptable availability including days, evenings, weekends, and occasional travel.
Ability to build and maintain positive relationships with customers and coworkers.
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