Anovia is looking for a Technical Support Specialist for Emergency Call Handling NG911, offering a fully remote role for candidates located in Canada. Deliver essential support across emergency services and their platforms.
In this vital position, you will assist clients with their NG911 systems, requiring solid technical support experience, particularly in Windows and Linux settings. Understanding networking fundamentals and SIP telephony is crucial. Your calm demeanor under pressure and ownership of issues will ensure effective resolutions for all users.
Key Responsibilities:
• Provide support to resolve Emergency Call Handling system issues
• Create, update, and manage support tickets
• Keep clients informed of issues and resolutions
• Escalate unresolved issues as necessary
• Help manage and improve the Knowledge Base
Requirements:
• 1+ year of experience in technical support
• Proficient in Windows Server (2012 and above)
• Knowledge of CentOS and Linux systems
• Familiar with networks and SIP telephony
• Solid problem-solving and communication skills
Support Anovia's mission to enhance public safety through your expertise in NG911 systems.
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📌 Technical Support Specialist For Edmonton
🏢 Anovia
📍 Edmonton