Deliver exceptional customer service as a Client-Focused Support Analyst with Horizon in Saskatoon, Saskatchewan. This role is all about resolving technology issues swiftly and maintaining solid client relationships.
Horizon is looking for a Support Analyst to strengthen its Managed Services Client interactions. Your main responsibilities will include triaging tech problems, communicating effectively with clients, and ensuring adherence to service standards. Achieving a target of 10 resolved tickets daily with 70% First Call Resolution is key.
Key Responsibilities:
• Ensure high-quality service delivery for clients
• Respond to incoming support tickets in a timely manner
• Diagnose and resolve issues effectively




• Document ticket details and follow proper guidelines
• Collaborate across teams to enhance client support efforts
Requirements:
• Degree or diploma in Computer Science or IT-related field
• Prior experience in technical support preferred
• Solid problem-solving and analytical abilities
• Excellent verbal and written communication
• Must have valid driver's license and ability to lift 50 lbs
Maximize your impact on client satisfaction with your technical skills and dedication as part of Horizon.
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📌 Client Focused Support Analyst At Horizon Saskatoon
🏢 Horizon Computer Solutions
📍 Saskatoon