Job Description

We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities
Handle incoming calls and emails from internal and external customers
Communicate with customers to gather information and learn about their needs and expectations
Resolve customer issues as received, or submit a ticket for additional research
Research and troubleshoot customer tickets
Monitor individual workload and prioritize responsibilities
Train/share knowledge with team members
Use time for learning, growth, and development

Working Conditions
Repetitive office tasks (computer usage)
Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Training

Classroom‑style, on‑the‑job with a mentor, and online courses

Requirements
Ability to understand and work with all PC based products




Ability to problem solve and train customers on software products
Ability to travel to the United States for additional company‑paid training, if offered
College diploma or University degree preferred
Excellent customer service skills, especially phone etiquette
Ability to think critically, analytically and problem solve
Excellent verbal and written skills
Effective team player

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive advantages package including:
Medical, dental, vision, and life insurance
Pension plan (100% company match up to 6%)
Career development and training
Promotion from within
Hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
Paid vacation and sick days
Referral bonuses
Non‑smoking environment promoting a healthy lifestyle

Equal Prospect Employer

Reynolds and Reynolds is an equal opportunity employer.
J-18808-Ljbffr

📌 Customer Service Representative Mississauga
🏢 The Reynolds and Reynolds
📍 Mississauga