Enhance customer interactions at Symcor as a Business Analyst for Customer Communication Management. This position focuses on driving modernization initiatives across leading Canadian institutions.
As part of the Customer Communications & Experience team, you will bridge the gap between stakeholders and technical teams to implement customer-centric communication solutions. Your role is vital in documenting requirements, facilitating workshops, and ensuring that communications meet compliance standards across all platforms.
Key Responsibilities:
• Lead requirement workshops with relevant stakeholders
• Document business, functional, and regulatory requirements
• Analyze communication processes and conduct gap analyses
• Support the implementation of CCM platforms
• Review compliance with branding and regulatory needs
Requirements:
• 5+ years of experience in business analysis
• Expertise in requirements elicitation and process mapping
• Solid communication and stakeholder management skills
• Familiarity with Agile methodologies and relevant tools
• Bachelor's degree in Business Administration, IT, or related field
Apply your analytical skills at Symcor to redefine customer communication management strategies.
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