Join EQ as a Senior Manager focusing on Mortgage Retention and HELOC Strategy. Shape cutting-edge solutions to boost customer loyalty while managing hybrid workflows.
Reporting to the Senior Director, Strategy and Operations, this leadership role demands a blend of strategic insight and operational execution. You will partner with various departments to launch initiatives that bolster customer experiences and drive the profitability of HELOC products. Your solid communication skills will be essential as you liaise with external vendors and lead critical cross-functional projects.
Key Responsibilities:
• Recommend strategies to improve customer retention
• Participate in upgrading existing programs and strategies




• Engage with stakeholders for initiative compliance
• Perform market research to guide business decisions
• Manage vendor relationships and conduct analyses
Requirements:
• 10+ years of experience in mortgage lending
• Proven project management and strategic execution skills
• Robust understanding of product management
• Excellent interpersonal communication abilities
• Knowledge of Canadian banking regulations
Drive impactful change in the banking sector as you lead customer-centered strategies at EQ.
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📌 Mortgage Retention Strategy Senior Manager Toronto
🏢 EQ Bank
📍 Toronto