Intelcom | Dragonfly is Canada’s leader in last-mile logistics with more than 100 sorting stations and operations across three continents. Our vision is to deliver fast, accurate, and reliable service powered by cutting‑edge technology.
Responsibilities
Assist in unloading trailers and verify freight against manifests
Scan, sort, and process packages, including defective items and returns
Conduct van audits and support sorting operations
Support and assist shipping, receiving, dispatching, and inventory management
Support and maintenance of warehouse systems and ensure operational efficiency
Process returns and complete required documentation in accordance with SOPs
Handle customer pickups and front desk assistance to customer
Resolve delivery issues by following SOPs and coordinating with relevant teams
Escalate special cases to management when needed
Print labels and prepare required documentation
Process broker returns and return‑to‑clients shipments
Prepare daily reports and maintain accurate records
Perform data entry tasks as needed
Train and mentor new employees
Collaborate with Operations teams to uphold quality standards
Complete supervisor‑assigned tasks as required
Maintain a clean,
organized and hazard‑free work environment
Comply with all Health & Safety protocols
Provide support for clients and IDCs
Respond to customer inquiries via phone and email
Process customer service email requests
Other duties as assigned
Work Environment
Rapid‑paced warehouse setting with shift‑based schedules.
Why Join Intelcom | Dragonfly?
Short- and medium‑term growth opportunities. Comprehensive group insurance. Group RRSP program. Employee Assistance Program.
EEO & Accommodation
We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
Additional Information
Intelcom | Dragonfly is a newly adopted corporate brand for our Canadian operations. We are growing and looking for agile people to join our team. We offer challenging and rewarding career prospects where you’ll work to achieve our goals… and yours.
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