Canada Life is hiring a Bilingual Customer Service Representative in a hybrid work model. You'll handle medical information calls with empathy and accuracy.
As a permanent full time member of the Creditor Underwriting Call Centre team, this role requires fluency in French and English. You’ll manage a busy call workplace, engaging with insurance applicants to collect essential medical data using structured questionnaires. Attention to detail and adherence to confidentiality are crucial in your daily responsibilities, working closely with underwriters.
Key Responsibilities:
• Manage a volume of inbound and outbound calls
• Speak to applicants to gather medical information
• Document disclosures diligently in approved systems




• Process creditor insurance applications with care
• Work alongside underwriters for clarifying information
Requirements:
• Bilingual in French and English
• Call centre or structured phone experience
• Familiarity with medical terminology required
• High accuracy in data entry skills
• Completion of Reliability Status Security Clearance necessary
Bring your bilingual skills and customer service expertise to Canada Life for a fulfilling career.
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📌 Customer Service Bilingual Representative Canada Life Toronto
🏢 Canada Life
📍 Toronto