Elevate customer experiences as a Shift Team Lead at Activate, where you will oversee operations and spearhead team performance. Engage with customers and support Game Facilitators daily.
This role requires effective communication and quick problem-solving abilities, as you will be the first point of contact for customer escalations and operational issues. Empowering your team and ensuring that every room is ready for guests will be part of your everyday mission.
Key Responsibilities:
• Manage customer communication via phone and email
• Perform check-in overrides and handle payments efficiently
• Tackle customer complaints and proactively seek solutions
• Keep team updated on facility and service statuses
• Ensure compliance with company standards and programs
Requirements:
• 1-2 years of relevant leadership experience preferred
• Proficient in MS Office and related applications
• Solid ability to engage and support customers
• Flexible availability for various shifts, including weekends
• Previous experience leading a team of over 10 members is beneficial
Lead, inspire, and manage operations while focusing on customer satisfaction at Activate.
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📌 Shift Team Lead at Activate (Dartmouth)
🏢 Activate
📍 Dartmouth