Drive innovation as a Product Manager focusing on Lyft's Customer Care Platform in Toronto. Leverage your AI expertise and strategic vision to transform support systems into best-in-class solutions.
Lyft seeks a seasoned Product Manager with 8+ years of experience and a robust understanding of AI/ML technology. This hybrid role emphasizes integration across engineering, data science, and design, shaping how agents operate with current tools and insights. You will cultivate a collaborative workplace, ensuring product excellence and data integrity that drives customer satisfaction across our support platform.
Key Responsibilities:
• Own the vision and multi-quarter roadmap for the agent platform
• Lead execution of complex cross-platform initiatives
• Ensure accuracy of customer care and safety data




• Shape platform architecture in line with AI developments
• Collaborate with engineering and data teams to ship solutions
Requirements:
• 8+ years in product management focused on platforms
• Direct experience with AI/ML-powered products
• Solid data fluency and pipeline management
• Experience driving high-complexity projects across teams
• Degree in Computer Science or similar field
Become a catalyst for change in Lyft's customer care experience by bringing your product management expertise to our dynamic team.
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📌 Product Manager For Customer Care At Lyft Toronto
🏢 Socotra
📍 Toronto