Job Overview

Express Employment Professionals is looking for an outstanding Customer Service Representative for our client in Delta, BC in the food distribution industry. This is a full time permanent position reporting to the Customer Service Manager.

Responsibilities
Communicate with customers by phone, in person, and through e-mail to ensure the best service possible
Answer customer questions regarding products, service, operation, or maintenance
Interview clients to get information and explain services
Process inbound customer orders accurately following established guidelines
Solicit or provide information as required to accurately complete customer orders, returns, shipments, and requests for product pricing and availability
Review data to determine if orders have been numbered, coded, and processed accurately before release to ensure successful shipment
Process proof of delivery for products or services, track customer orders, and research missing or late deliveries
Review data to determine if billing, accounting, and tax postings are accurate
Initiate corrections for processing errors
Refer complaints concerning service or product failure to appropriate departments for investigation




Coordinate customer service needs with other departments to ensure service delivery
Engage in troubleshooting activities and escalates issues that impact the full-cycle order fulfillment process
Issue return authorization numbers per approved customer requests; track and update receipts; dispute pricing or quantity errors; maintain approved return items list for customers
Receive and process orders for products or merchandise by mail, phone, or in person
Assist in providing documentation to dispute logistics claims and recover costs from responsible parties
Apply trend data to drive process improvement and avoid future charge‑backs
Create and maintain Vendor set‑ups
Create and maintain SKU set‑ups

Requirements
Outstanding customer service skills
Exceptional phone mannerism
Meticulous and accurate work style
Solid computer skills (Word, Excel, Outlook)
Experience with Sage Enterprise software preferred but not required
Food distribution experience could be an asset but not required

Schedule

Shift: Monday – Friday

Hours: 9am to 5pm

Compensation and Perks

Pay Rate: $23.65 to $25.15 depending on experience, plus excellent advantages, vacation, and a 4% RRSP Plan.
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📌 Customer Service Representative Delta (Canada)
🏢 Express Employment Professionals
📍 Canada