Step into the Private Banking Client Associate role at RBC in Westmount, Canada. Your goal will be to create exceptional client experiences and provide expert support through multiple channels.
In this role, you will manage incoming servicing requests while ensuring client needs are met efficiently. Focus on resolving issues promptly and enhance clients' digital knowledge, allowing them to connect with RBC through their preferred communication channels to enjoy a tailored banking experience.
Key Responsibilities:
• Deliver first-rate banking support and service
• Manage client requests via email, phone, and in person
• Resolve issues quickly at first point of contact
• Educate clients on digital engagement options
• Identify and capitalize on enhancing client prospects
Requirements:
• 2 to 3 years of banking experience required
• Must be bilingual in English and French
• Solid skills in Microsoft Office Suite
• Excellent organizational and client service capabilities
• IFC/CSC completion or relevant education preferred
Contribute significantly to client satisfaction and service excellence in the Private Banking team at RBC.
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