Become a crucial part of the 811 team at Emergency Medical Care Inc. as a Telehealth Associate. This role involves managing incoming calls and ensuring quality service delivery across Nova Scotia.
In this permanent position, you will serve as the first point of access for Telecare Services. Your responsibilities include answering calls, managing the call queue, and transferring calls to appropriate services. Strong communication and teamwork are essential for delivering exceptional care while adhering to established policies and quality standards.
Key Responsibilities:
• Answer incoming Telecare Service calls promptly
• Transfer calls to Ambulance Dispatch, Telehealth Nurses, or Clinical Therapists
• Manage call queues using decision support software
• Report unusual occurrences to the Clinical Shift Supervisor
• Participate in team meetings and trainings
Requirements:
• Minimum 1 year in healthcare or call center
• Strong computer and telecommunication skills
• Ability to work rotating shifts
• Excellent communication and interpersonal skills
• Bilingual candidates preferred
Join Emergency Medical Care to enhance your skills in a supportive healthcare setting.
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📌 Telehealth Associate at Emergency Medical Care (Dartmouth)
🏢 EMC Emergency Medical Care
📍 Dartmouth