Step into a leadership role at IPG as the Client Services Manager. Oversee team operations and drive exceptional customer satisfaction while implementing effective sales processes.
As a Client Services Manager at IPG, you will guide a team dedicated to enhancing customer experience and retention. This position calls for strong leadership, adept management of customer inquiries, and strategic partnerships with Sales and Marketing. You will be responsible for analyzing performance metrics and refining service protocols to meet client needs efficiently.
Key Responsibilities:
• Lead and mentor a team of customer service professionals
• Manage complex customer inquiries and resolve escalated issues
• Monitor team performance metrics and produce analytical reports
• Collaborate with Sales and Marketing to align initiatives
• Build and maintain relationships with key clients
Requirements:
• University Degree in Business or related field preferred
• 4-7 years in sales coordination or customer service management
• Proven team leadership to enhance customer experience
• Robust communication and negotiation skills
• Proficiency in Microsoft Office Suite
In this role, you'll leverage your leadership experience to elevate the service quality at IPG, enhancing customer satisfaction and driving success.
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