Shape the future of healthcare communication as a Senior Contact Center Specialist at McKesson, specializing in Genesys systems. Lead in designing multi-channel solutions.
In this impactful role, you will be responsible for the development and optimization of comprehensive contact center solutions using Genesys. Your focus will be on integrating advanced technologies and ensuring compliance with healthcare regulations like HIPAA. Collaborate closely with various stakeholders to create productive, patient-centered service frameworks that drive quality outcomes.
Key Responsibilities:
• Lead the design of complex multi-channel contact center solutions
• Develop routing strategies and agent scripting aligned with objectives
• Manage AI integrations for enhanced service capabilities
• Create clear technical designs from business requirements
• Develop dashboards for operational insights and quality monitoring
Requirements:
• 7 years of experience with Genesys platforms
• Strong background in contact center technology
• Demonstrated ability to work with AI and CRM integrations
• Understanding of HIPAA and patient engagement standards
• Proven track record in analytics and reporting tools
Make a significant impact on patient care through your role at McKesson!
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