Enhance training and quality standards as a Trainer & Quality Analyst with the Life & Disability Services Team in Winnipeg. This hybrid role focuses on mentoring while conducting quality reviews daily.
The Trainer & Quality Analyst will be vital in providing essential training and quality assurance to the team. Engaging with both trainees and existing team members, you will develop administrative processes and materials to promote ongoing learning. Your role will ensure consistent adherence to high accuracy and quality standards while delivering excellent customer service.
Key Responsibilities:
• Deliver training for the Life & Disability Services Team
• Conduct daily quality assurance reviews of completed work




• Develop and revise training materials and guides
• Provide coaching and mentorship to team members
• Track trends and provide feedback for future training
Requirements:
• 3-5 years in a Trainer or Adult Education role
• Experience in group benefits or insurance preferred
• Solid organizational and time management skills
• Excellent oral and written communication abilities
• Proficiency in Microsoft Office programs
Join a team dedicated to improving quality and training for better customer service.
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📌 Hybrid Trainer & Quality Analyst in Winnipeg
🏢 Johnston Group
📍 Winnipeg