Company Description

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill the role of Guest Services Agent.

What Is In It For You
Wonderful company culture – our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee perk card offering discounted rates in Accor worldwide for you and your family
Learning programs through our academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Full rate of pay of $26.08/hour

Job Description
Provide outstanding service to our internal and external guests
Assist with tour check‑ins and greet the tour guide and groups when required
Generate reports for other departments in the hotel
Key member of crisis & emergency team
Register and checkout hotel guests
Act as an ambassador of Fairmont Château Laurier
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist Leadership in performing daily duties




Available evenings, weekends and holidays
Available to work overnight shift, when required
Follow all safety policies
Other duties as assigned

Qualifications
Fluent in both official languages (English and French) – a requirement
Previous Front Desk Agent experience in a similar setting
Excellent verbal and written skills
Must have the ability to handle cash effectively and accurately
Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
Active listener, self‑starter
Able to make decisions and take initiative
Ability to type 40 words per minute
Positive and pleasant attitude
Able to work alone
Strong team player
Detail oriented
Must be able to work in a very busy workplace

Physical Aspects Of Position
Standing throughout entire shift

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
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📌 Bilingual Guest Service Agent Part Time Ottawa (Canada)
🏢 Fairmont Hotels and Resorts
📍 Canada