Elevate customer satisfaction at TitanFile as a Customer Success Manager in Toronto. Drive client engagement and protect revenue while building key relationships in this full time position.
As a mid-level Customer Success Manager at TitanFile, you will play an essential role in ensuring customers realize the full value of our cutting-edge file sharing solutions. You will actively engage with clients to mitigate churn, oversee renewals, and identify recent opportunities for growth. Your enthusiasm for technology and customer experience will be pivotal in contributing to TitanFile’s mission.
Key Responsibilities:
• Build relationships with key customer stakeholders
• Protect revenue through high levels of customer satisfaction




• Identify at-risk clients and develop retention strategies
• Conduct regular check-ins and Quarterly Business Reviews
• Gather customer feedback for product enhancement
Requirements:
• Bachelor’s degree required
• Minimum 2 years in customer success or SaaS
• Fluent in English
• Proven track record in account management
• Solid organizational and communication skills
Contribute to TitanFile’s success by enhancing client relationships and driving software adoption across our customer base.
J-18808-Ljbffr

📌 Titanfile Customer Success Manager Role Toronto
🏢 TitanFile
📍 Toronto