Lead exceptional customer experiences as the Customer Service Team Manager at Quince, focusing on developing passionate retention specialists in a hybrid setting. Foster a high-performing culture of accountability and engagement.
Quince, founded in 2018, is on a mission to revolutionize retail. We seek a natural leader to manage our Canada-based customer service team. With a focus on innovating customer experiences, you will be both data-informed and people-driven to inspire teams toward best-in-class service.
Key Responsibilities:
• Lead and develop a team of Retention Specialists
• Drive KPIs like CSAT and response times
• Implement coaching and feedback for team growth
• Collaborate with product and logistics teams
• Elevate customer journey and retention initiatives
Requirements:
• 4+ years in customer support leadership
• Bilingual in French and English
• Proven experience managing high-volume teams
• Solid understanding of CX metrics
• Comfortable in a startup setting
Transform customer care at Quince by inspiring your team and enhancing retention across all channels.
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📌 Customer Service Team Manager At Quince Toronto
🏢 Shop Circle
📍 Toronto