Citi is looking for a strategic Apps Support Group Manager proficient in Pega and AI. This position involves overseeing critical applications and ensuring operational efficiency across various environments. In this leadership role, you will manage a team dedicated to the support of mission-critical platforms.

Your extensive experience in Apps Support and stakeholder management will help achieve business objectives. Direct communication with senior leaders and a focus on incident resolution will be crucial for success in this role. Key Responsibilities:

- Ensure system availability for Pega and AI platforms
- Own the incident management cycle from detection to resolution
- Foster relationships with offshore vendor teams
- Partner with product teams on system impacts
- Enhance operational efficiencies through automation Requirements:
- 10+ years in relevant Apps Support roles
- Leadership experience in technology environments
- Robust stakeholder management capabilities
- Background in project management
- Effective communication with technical teams and stakeholders Shape the future of technology support at Citi by applying your advanced Apps Support knowledge.

📌 Citi Apps Support Group Manager Role (Mississauga)
🏢 Citigroup
📍 Mississauga