Become a Bilingual Customer Support IT Analyst at EMCO Corporation and provide essential technical assistance across Canada. Ensure high-quality service while resolving IT challenges for team members.
In this critical full time position within the IT Operations Team, your primary aim will be to support Emco’s vast network of employees, handling technical issues with efficiency and professionalism. Working hours are Monday to Friday, focused on delivering high standards of customer and technical assistance as you engage with accessible solutions.
Key Responsibilities:
• Deliver first line support for technical inquiries
• Troubleshoot and resolve end user software and hardware issues
• Provide remote support for network-related challenges




• Maintain service excellence in accordance with established standards
• Support documentation for all customer interactions
Requirements:
• Bilingual proficiency in French and English is essential
• Minimum two years in a customer-facing IT role
• Experience with IT service desk operations
• Educational background in computer science or related field
• Robust communication and organizational skills
Leverage your bilingual communication skills to enhance user satisfaction as part of EMCO's dedicated IT team.
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📌 Bilingual Customer Support It Analyst London
🏢 Emco
📍 London