Lead customer service operations at Service Nova Scotia in Sydney. As a Customer Service Leader, you will supervise staff and enhance service delivery every day.
In this permanent role, you'll oversee Customer Service Representatives and support teams, ensuring excellence in service quality. Responsibilities include recruitment, staff scheduling, and performance management, contributing to a culture of outstanding client support.
Key Responsibilities:
• Supervise and lead customer service staff
• Develop customer service-oriented teams effectively
• Manage recruitment and selection processes
• Forecast staffing needs and schedule shifts
• Step in as acting manager when required
Requirements:
• Bachelor's degree with five years related experience
• Proven experience in service delivery supervision
• Knowledge of program development methodology
• Solid communication and observation skills
• Proficiency in Microsoft Office applications
Elevate customer satisfaction levels and operational excellence as a leader in Sydney's Service Nova Scotia.
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📌 Sydney Customer Service Leader Position
🏢 Government of Nova Scotia
📍 Sydney