Why this role is key?

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Summary

To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

Responsibilities
Customer Service: greet customer promptly and gather prescription information according to Standards
Perform duties in priority according to Role assigned on Role Assignment Schedule
Refer to the pharmacist all clinical inquiries
Set realistic customer expectations as to wait times
Locate and cash out prescriptions and any ancillary items
Ensure customers requiring counseling are referred to the Pharmacist
Maintain and control the cash register in the dispensary
Adhere to all confidentiality and privacy requirements

Administration
Receive new and repeat prescription orders in accordance with Standard Operating Procedures
Prepare and submit orders with the exception of controlled drugs and narcotics




Adjudicate third party billing, online and manage manual Third-Party Accounts
Answer telephone and refer to a pharmacist when necessary
Manage incoming faxes according to Pharmacy Standards of Practice
Assist pharmacist in coordinating call backs
Accurately file completed documentation as per Pharmacy Standards of Practice

Prescription Workflow
Assist in prescription preparation to company standards and professional services
Data entry for recent prescriptions, and managing refill request processing
Select medications to fill prescriptions according to Pharmacy Standards of Practice
Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
Accurately enter and maintain appropriate data within the applicable Pharmacy systems

Skills & Qualifications
High School Diploma
Diploma from a Pharmacy Assistant credited course preferred
Previous Pharmacy Experience preferred
Effective organizational skills, ability to multi task
Problem Solving Skills
Solid attention to detail

EEO Statement

Accommodation is available upon request for applicants and colleagues with disabilities.
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📌 Pharmacy Assistant Winnipeg (Canada)
🏢 Shoppers Drug Mart
📍 Canada